YouTube Embedded Video Device Support Error

You guys are very welcome. I was glad I recently found it myself  - our internal client didn't want her learners going off the youtube deep end. :-) Good luck with your projects!

I couldn't get Zdravo's method to work in Storyline 2. I get a 'verify embed  code is correct' error.

Hi John,

We've documented a recent issue about Youtube here.  Our team is looking into it and in the meantime, you could insert it as a web object. 

Here, you will find the way to embed a Youtube video like a web object, you could use optional parameters to show/hide title bar and controls, change colors or autoplay the video, also you can select whether the video will start/stop playing.

http://www.articulate.com/support/storyline/how-to-add-a-youtube-video-to-storyline

The only problem that I find in this method, is that you won´t be able to use triggers to play/pause/stop the video.

Hi Carlos, 

Correct, web objects are not accessible within Storyline triggers as the two elements cannot communicate back and forth since the web object is just linked within Storyline not embedded. 

We'll continue to keep folks posted on the YouTube behavior, and as mentioned in that article I linked above you can also ask Google to reconsider their decision (Google Data Issue 7146).

PLEASE everyone lets come together as a community and all post comments on that link at google so we can get this eresolved without having to update all our work.

I was shocked to see only 2 other commenters besides me on that thread at https://code.google.com/p/gdata-issues/issues/detail?id=7146 in 3 days...

Get commenting for all our sakes!

Thomas

I would also suggest Articulate rallies its userbase by emailing them informing of the issue and requesting users to send their comments to that link.  Im surprised then havent informed the userbase of such a serious problem already.

Where are you guys?  Get your clients mobilised against this shared problem!

I'm one of those two! ;-))

My Course Admin posted reference to this discussion to Linkedin Groups to try to garner support for google to reconsider its decision and we received a reply from Laurence Jacobson stating the following: 

This seems to be happening in both Articulate Storyline 1 & 2 as I use both for different clients. Interestingly, courses I created before April 20 do not seem to be affected and the video embeds are still working.

I have checked this and it seems to be the case.

Could there be an issue with the last update of storyline which caused the problem?

Regards and thanks to Jacob for his input.

Thomas 

Hi Thomas,

Thanks for sharing that here and reaching out - but it's not due to the Update 5 of Storyline 2, just coincidence that it happened on the same day. You can see our documentation of the issue here. 

Storyline 1's last update was Update 8, released in December 2014. 

Hi Ashley

That doesnt address the fact that content with embedded videos deployed by my company on 29 March using same storyline has functional embedded content and yet content deployed in APril is not working even though I dont believe I even updated the storyline software in that time period.

How could one work and the other not?

Regards

Thomas

Hi Thomas,

Have you seen the information from Google here and here?  It's not specific to updating the Storyline courses, but that they're updating the YouTube side of things, and as I understand those articles, it hasn't happened for all hosted videos yet. 

I don't have any additional information to offer at this time, but we'll keep folks posted here once there is information to share. 

Hi Thomas, I don't think it has anything to do with when Storyline was updated. I think it has to do with when the content was created in Youtube. So any videos created prior to when Youtube changed their API will work and ones created after will not - at least this seems to be the way it is working for me.

I have a similar situation to Thomas. One course I'm currently working on has a video I embedded in the first draft but when building the second draft adding an additional second video resulted in the device support error. So I have the crazy situation that one embedded video works as planned but the other one needs a workaround. 

Does this mean that all videos embedded prior to YouTube's API change still work?

I am having the same issue with the page being blank on my published product. On my preview slide it says "Web object is unavailable during preview".

Can you help me with this? I have followed everything to add "Web Object". When I "test link" it works beautifully.

Hi Stephanie, 

Although most content displays during preview just like it would in the published output, there are a few items that are unavailable during preview. They are:

• Videos from websites, such as Screenr, YouTube, and Vimeo
• Web objects
• Interactions imported from Articulate Engage
• Print results
• JavaScript triggers
• Hyperlinks may not work during preview. We recommend publishing to test hyperlinks.

Thank you Ashley. I thought that may be the case so I published it to the Web to determine if it would work there with the end product. All I get is a blank slide....

When will this be fixed in an update? I cannot imagine a more important feature than embedding video. The only other way for this to work is to directly insert video, but this is not such a good idea for large videos. How about an update from Articulate about this? 

My team is getting the same blank slide after being published as well.

Hi all,

In regards to viewing the published output, you'll want to be sure you've uploaded it to the intended environment as testing it locally could be a part of the issue with a blank/black slide. 

Hi ePoly,

This is specific to YouTube videos, and I"m not certain if you saw the documentation that I previously linked to - but it's based on how YouTube changed their support for the API.  Our team has reached out to them per that article, and we're continuing to keep an eye on the issue as well. 

Also concerned about this. 

We have lots of embedded videos from youtube. Currently got the error just for one video.

Embedding the video as a web object made it load really (!!) slow, not something I will send to a learner to watch. Currently prefer for a click that opens the video in a new video, as a temporary workaround. 

Hi Efrat,

You could link to the Youtube video and have that open in the normal YouTube site if you'd prefer that vs. a web object. 

I have another post on inserting a video as a web objects. I'm experiencing some issues with that: https://community.articulate.com/discussions/articulate-storyline/videos-inserted-as-web-objects