YouTube unsupported devices prompt
May 07, 2015
Hi All,
I use Storyline 2 extensively as an Instructional Designer in Higher Ed in Ireland. I also use Studio for less complicated projects. As of 10pm GMT last night all of my attempted YouTube embeds from iframe embed codes yielded an unsupported device response. This is one of our most frequently requested features simple as it is. Has anyone else run into this issue? I had hoped that the latest update, focused on accessibility granted, would have remedied the issue but regrettably no.
All suggestions and advice gratefully recieved,
Patrick Kiely
University College Cork
4 Replies
Hi Patrick,
yes the same thing happened to me this morning when I was running a Storyline training course! There seems to be another thread happening on this topic: https://community.articulate.com/discussions/articulate-storyline/youtube-embedded-video-device-support-error
Hi everyone! Our QA Team is working to get to the bottom of this and we will post an update as soon as available. I will share this thread with them.
Hi all,
We've received an update from our QA team that I wanted to share here:
YouTube videos that were added to Articulate content via Insert > Video > Video from Website aren't currently working.
You'll see this message where your videos should be:
Google changed support for the YouTube API, which prevents videos added in this manner from playing in Articulate content. We've asked Google to reconsider their decision (Google Data Issue 7146).
In the meantime, we recommend adding YouTube videos as web objects instead. As an added benefit, YouTube web objects are supported in Flash, HTML5, and Articulate Mobile Player output.
We've researched this topic further and reached the following conclusions:
For those of you who must use the embed code option, we did find a workaround. It requires a few steps and isn't an officially supported approach but nonetheless I thought I'd share.
Steps:
<iframe width="560" height="315" src="https://www.youtube.com/embed/TrcT7sseLZI" frameborder="0" allowfullscreen></iframe>
<iframe width="560" height="315" src="http://tinyurl.com/p9gm4d5" frameborder="0" allowfullscreen></iframe>
You'll need to ensure that the video is properly sized prior to grabbing the embed code from YouTube as it can't be resized on the stage within Storyline or Studio.
This discussion is closed. You can start a new discussion or contact Articulate Support.