Do you have a file I could test, Sam? I couldn't replicate this behavior in my mockup with a zoom that started at 1 sec and ended at 3 sec. Before and after zoom showed the whole slide for me.
So after taking time to isolate the offending zoom slide and uploading it to the portal. The response I got back from Articulate was "Here's a workaround. Delete the zoom and re-create it".
This is a disappointing response.
I would be far more encouraged to file a proper bug report if Articulate would work to identify the bug and fix it so it doesn't occur again in the future.
The response I got feels like wasted time and effort.
4 Replies
Do you have a file I could test, Sam? I couldn't replicate this behavior in my mockup with a zoom that started at 1 sec and ended at 3 sec. Before and after zoom showed the whole slide for me.
Thanks!
Uploaded a demo .story slide
We’ve opened case number 01286095 for you.
Preview fails to zoom back out.
Thanks Sam for sending in your file and connecting with our Support Engineers.
So after taking time to isolate the offending zoom slide and uploading it to the portal. The response I got back from Articulate was "Here's a workaround. Delete the zoom and re-create it".
This is a disappointing response.
I would be far more encouraged to file a proper bug report if Articulate would work to identify the bug and fix it so it doesn't occur again in the future.
The response I got feels like wasted time and effort.
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