Zoom Picture Issues

Mar 22, 2021

I have been using the Zoom Picture feature just fine, but eventually, something happens where my smaller images become even smaller on the slide or layer (like they only show up in the upper left hand corner of the box where the photo should be). It's strange how/when this issue occurs (as it works fine for a while, then after a bit decides it wants to revert to this smaller image). Help?

1 Reply
Maria Costa-Stienstra

Hi, Heather.

I'm sorry you're experiencing issues when using the Zoom picture feature!

Would you be able to share an example of a .story file, so we can take a look to see what's going on? If you'd rather do it privately, you can open a support case here with our engineers, and your file will be deleted after troubleshooting is completed.