Zoom region not working smoothly - possible player problem

Here is the html that I shared earlier as well:

I see a bit of difference at the bottom, but the image is displayed in the html5 output.

That is a big difference to me.  In the HTML5 version, certain objects I don't want appearing show up.  The flash version zooms exactly into the area selected in the story file.  The HTML5 version is off as the slide itself shifts before zooming.  That is why you see all that orange in the HTML5 version. 

For me, the zoom is off and displays lower and to the right of what the flash version shows.

Curious as to whether this will be addresses in a fix.

Greg, did you ever resolve?  I'm using a transparent player and getting the same issue.

Hi Jose,

No resolution for me, other than allowing the volume button to be visible on my otherwise 'chromeless' player skin. The world is full of necessary compromises I suppose. :) 

Bummer.  I wound up moving objects on the page to account for the zoom region location for flash and html5 versions.  A 'kinda-happy' medium.

Hi Jose! I'm sharing your demo file and the images with our QA Team to take a look. Thanks for your patience.

Thanks for the update Leslie.

Has there been any update to this?

Hi Meagan!

This issue is still in the hands of our QA Team and I do not have an update to provide at this time.

So this problem still persists today, 12/15/2016.  This problem is 2 years old!!!!

When you add a Zoom Region to a story file with the Chromeless player, the zoom area will cut off the top of the area that you need to zoom.  If you go in the player options and add the volume control, the zoom area works perfectly.

What is the deal Articulate?  This has been too long for a bug like this.  I really hope that A360 will be better at addressing your customers needs and that you have a sense of urgency to solve them. This is really unacceptable.   Now I am apprehensive about unloading lots of money for this program any longer.  The subscription model for Adobe sounds like a better option.  

I am disappointed in Articulate and having a problem this old is unacceptable.

Hi Walt!

We are striving to do a better job at understanding customer pain-points as well as number of users impacted.

Thanks for bringing this up again and it looks like there are quite a few users here as well as yourself. Would you be able to share a sample .story file here so that I can include it and post an update with users impacted for the team? Only one example is attached at this time, so more is certainly better for understanding, replication, and testing.

This is still an issue. 

I have a zoom region that works perfectly while the prev and next button are on the screen. As soon as I remove these the zoom pans to the left and goes weird. 

Can you please fix this

Amy

Hi Amy - Would you be able to share a .story file to demonstrate what you are reporting here?

Hi Leslie,

Cannot upload story file as its private. But here are two screencasts. One working correctly when prev and next is ticked and one working incorrectly when prev and next are unticked. 

Would you be able to share privately with me here Amy?

Hi Leslie,

Can you not see those videos? Will upload to the private session.

Amy

Hi Walt,

I know not to upload the videos and the story file. I just wanted to make sure the videos were seen.