Zoom slider and play pause missing from bottom left of timeline

Hi Elanor, welcome

It sounds like you may have inadvertently collapsed your timeline. Are you seeing the below in your bottom-left corner? If so, you should be able to simply click it to make your timeline and other features reappear. 

If that doesn't seem to be the case, can you attach a screenshot of what you're seeing? Thanks!

Hi Peter,

Thanks for getting back to me. I couldn't see the expand option at all actually, it was as if I should have been able to scroll further down the screen and couldn't (!?!) Very odd! 

What I've done now is install an update on the machine and this has re-activated the scrollbar.

Thanks for you help,

Elanor. 

Oh, good Glad to hear it came back for you. If you run into any other issues, please don't hesitate to let us know. 

Thanks, Elanor!

Elanor, the same thing just happened to me!  Can you provide some more detail on what you did to "install an update".  Thanks!

Hi Caryn,

I think the system prompted me to accept an update, otherwise I imagine the
preferences options in the top left of the application would bring you to
accepting updates.

Elanor.

Hi Caryn,

You can enabled the "check for updates at startup" or if you visit the product support page yoyu can see the update number and choose to download the latest update. (Here is the info for Storyline 1). 

Hi there,

I face the same problem for Storyline 2: I also don't see the expand option for the notes and timeline, and somehow the bottom of my page "disappears" behind the black bar.

I also checked for updates like recommended above, but the system is up-to-date.

Any ideas? Thanks!

Christine

Hi Christine,

Have you tried clicking the maximize and minimize window button in the top-right corner to see if that brings back the timeline, states, and notes pane?

If that doesn't work, try doing a repair on Storyline 2. Let me know if that helps!