Audio randomly cuts out in html5/ipad
Jun 21, 2012
I'm trying to figure out why the audio randomly quits when viewing in mSafari. Throughout the course i have various slides with multiple layers and audio on those layers, as well as base layer. The slide layers are triggered by user interaction. I'm not pausing or preventing anything w/ the base layer as the base layer is generally at the end of its timeline before the user triggers an action for the slide layers.
But, what's odd is that the audio will cut out on a slide w/ no layers or randomly. For the slide layers w/ audio I put a short 3 sec track of me bumping the mic, just so there was actual audio on the layer. I was thinking the layers w/ no audio might be causing the problem, but the same result is happening.
I haven't been able to figure a rhyme or reason to the audio cutting out.
Any thoughts??
TIA
5 Replies
Hey Bill,
It doesn't sound like you're running into either of one of these known issues, so would you mind sending us the project so we can take a closer look? Thanks!
Has this issue been resolved? I'm having this issue as well. In some cases, the audio cuts off at the end of the slide, but when you go to replay it, the audio is there. Is this a "preload" thing that the audio should be preloaded?
Any help is much appreciated.
Hi Judy,
I'm not seeing that a case was ever created for this particular issue. Are you able to send us your .story file so we can take a closer look at what might be going on with it? Thanks!
Hi Peter,
I think what was happening is people were playing this (very large) file right off our server (versus copying to their desktop). That's the only thing I can think of that caused the troubles, since once they copied the file to their desktop, the audio was OK.
Glad to hear the audio's back, Judy
Please don't hesitate to let us know if you run into any trouble going forward. Thanks for the update!
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