Backed Up 09 Engage files not opening
Dec 20, 2013
By
FN LN
We did some trials with Presenter 13 with Engage files. On Engage 13's prompting we made backups to allow the backups to be opened with the Engage 09 version. However now when we try to open these backupped files in Engage 09 we get the following error "This project cannot be opened. Please make sure it is not already open in another instance of the application and try again." Can someone please help us. We cannot afford to upgrade right now, but we need access to change content in the engage files for our clients.
Thanks
21 Replies
Hi!
Did you uninstall Studio '13 prior to utilizing Studio '09 again?
If you upgraded a course from Articulate Studio '09 to Articulate Studio '13 but now you need to downgrade it again to Studio '09, here's how to do it:
Thanks Leslie. I followed your instructions however, I still cannot access the engage or quiz files after removing the ".backup" from the tile. I get the error: The quiz “What Do You Think_5" cannot be read because it wascreated by a newer version of Quizmaker. These Engage or Quiz files were never opened or edited in the Studio 13 trail, but they all seemed to have been converted to the newer version. This is really troublesome, as I need to edit them in Studio 9.
Hi FN! Did you move the files to a new folder as well? (Attaching image that did not attach as previously referenced.)
Yes I did move the files to a new folder. Will the backed up Engage and Quiz files only open up through the powerpoint file.I am not sure that the backup .pptx file and .ppta file that I have access to were the ones saved at the time the Engage and Quiz files were backed up. Still, can I not click on a backed up engage file and open it up individually.
Are you able to open any other files? I'm not sure if something is wrong with this file only or if something went wrong with your uninstall/re-install at this point.
You should be able to open those files in the respective programs.
What is your current Operating System and version of Microsoft Office? I want to be sure that you get the correct instructions during our further troubleshooting.
I am unable to open any of the backup Engage 09 or Quizmaker 09 Files. We are using Windows 7 and Microsoft Office 2010. It should be noted that we changed operating systems and Office software since those files were backed up. When those files were backed up, we were using Windows Vista and Office 2007. Thanks for your help on this.
I'd like to take a look, if you could please upload your files here, that would be great.
I'm having the same issue except, after following your instructions, I'm now able to open my engage and quizmaker files and edit them. However, when I try to preview within the presentation itself, I still get the error that FN was getting. Any ideas?
Hi Lorraine! Sounds like your issue is a bit different, so help me catch up.
You upgraded to Studio '13 as well, and now you are working with your backed-up files in '09? Both the Engage and Quizmaker files are working fine, but you cannot see them in Presenter?
What is the error that you are seeing? Have you tried to publish?
You are working locally on your hard drive and not a network drive, correct?
Long story short,,,I upgraded to Office '13 and then had to upgrade to a trial version of Studio '13. Needed to revert back to Office '10 and Studio '09. Have back-up files for all of my interactions and have been able to work with them fine. The presentation; however, is another issue. I can't preview or publish the presentation. I get the error: "This project cannot be opened. Please make sure it is not already open in another instance of the application and try again.".
I am working locally off my desktop hard drive.
Lorraine
Hi Lorraine!
Thanks for the update. Check out the articles here and here to see one of these suggestions corrects your issue.
Leslie,
I have reviewed both articles and have already done some of the troubleshooting steps such as rebooting my computer. I just tried deleting the .ppta file and had the system recreate it. I'm still receiving the same error message. Any other ideas?
Hi Lorraine!
I'm going to need to take a look at your files. I will send you a PM with how you could up upload them properly for review.
This is a big issue for me as well. I have six licenses and two of them were eligible for the free upgrade to Studio 13. Now, all of the training files we have on our shared server have converted and the other 4 of us cannot open our engage or quizmaker files becuase we still have Studio 9. I cannot afford to upgrade all of us, and after finding out that 13 cannot be imported into Storyline I dont know that I want to. This issue needs to be fixed ASAP! I wouldnt have bothered upgrading at all if I would have known the files would not be compatible.
Hi everyone!
Has anyone resolved this issue? I had to use a Trial of '13 to help a colleague solve their publishing problems and when I tried to open some of my courses built in '09 the Quizmaker and Engage files are simply not available. So I uninstalled everything and did a fresh install of '09 and I am still getting the same error.
Specifically: "Presenter was unable to open project file"
Anyone resolved this yet?
Thanks so much,
Julie.
Hi Julie Anne!
I had to refresh my brain on this thread :) I was able to locate a case for Lorraine, but her issue was not able to be replicated.
If you would like to reach out to support so that we can try to get your program working correctly, that may be the best bet.
If you've already followed the instruction shared in this thread, this will be the next step.
Thanks Leslie!
Julie.
I upgraded to Studio '13 and now Articulate is not working on any of my PPT. What can I do get things back to normal. I've installed all of the updates and it's still not working. Thank you.
Hi Candy!
Sorry to hear that you are having difficulty.
I am assuming that you mean your Articulate Ribbon is not working as you expect after the update? Check out the article here.
I would advise that you follow the repair steps here.
Has there been a definitive solution for this? I am having the same problem and have followed all the suggestions I can find...but most are quite dated. Short story...locally saved backups created by Studio 13 during the conversion process (.backup removed from file name, new folder created, files copied to usb drive, then moved to local drive on another machine...cannot be opened by Presenter 09 on the second machine. Reboots, reinstalls of 09, repairs of 09 have not helped. It is as if once touched by S13, those original P09 files are toast. Any ideas?
Hello there, Steven. It sounds like you might be experiencing what is described in this article, "the project file is locked." It also sounds like you you've gone through all of the appropriate troubleshooting that we would have recommended.
Our support engineers are able to give you a hand to get your files working again-- can you submit a case to them? You can even include a link to this thread to help describe what you're experiencing.
This discussion is closed. You can start a new discussion or contact Articulate Support.