0% Errors Unrealistic?
We all know that no matter what we do, how hard we try, or how often we test before we launch, sooner or later someone is going to have a problem completing a course . Sometimes it is user error. Sometimes the LMS loses connection with the eLearning. Sometimes neither we nor anyone else can figure out what is causing the error for a learner.
Although we strive for 0% errors, this may be unrealistic. Or is it?
- Should there be an acceptable percentage of errors with any eLearning launch?
- What would you consider to be an acceptable number of completion errors for a launch to 100,000 learners?
- Can you point to any documentation that references a standard number?
Just wanted to see what others were thinking. Thank you for sharing your thoughts.