Are You The Next Articulate Customer Engagement Manager?

Articulate is looking for not one but TWO seasoned e-learning pros to join our fast-paced, growing marketing team as a Customer Engagement Manager (CEM). Interested? Find out more about the role below.

What do CEMs do? 

Customer Engagement Managers are a cross-functional role on the Marketing Team. We partner with Sales and Customer Success to help educate, inspire, and nurture lasting relationships with current and prospective customers.

Customer Engagement Managers are self-starters who excel at using their in-depth e-learning and Articulate 360 product knowledge to create helpful, compelling content in the form of articles, customer product demonstrations, thought leadership talks, and event marketing presentations.

In our community, E-Learning Heroes, Customer Engagement Managers also act as mentors and role models, celebrating the awesome work and creativity of the community, sharing feedback and encouragement, and answering instructional design and product questions.

What skills do CEMs need? 

Great question! Here are the top 3:

  • Hands-on experience in instructional design for e-learning in a workplace environment.
  • Strong public speaking skills with a warm, confident, and engaging presentation style.
  • Strong writing skills and the ability to structure content in a logical, easy-to-understand way.

Join the Team

If you’re a highly-skilled content writer, an energizing public speaker, and someone who loves to show fellow course creators how they can solve workplace learning challenges with Articulate apps, this might be the opportunity for you! Check out the full job description and apply here. And if you have any questions, feel free to ask in the space below. Looking forward to hearing from you!

 

Note that while these positions are fully remote, we’re looking for people based in the United States.

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