building courses in large organisations

Sep 24, 2015

Hello All,

Does anyone know if there is something like a diagnostic tool or process flow for identifying appropriate delivery channels for achieving learning outcomes

when building courses in large organisations?

5 Replies
Bob S

Hi  again Will,

Just following up because this is an interesting topic. Would really love to hear more about your particular criteria/need, but in the meantime here are some factors we've had to consider when making such decisions.... and I think it speaks to why a simple diagnostic tool may not be prevalent today.

Factors can include the following:

  • Type of subject matter
  • Length/complexity  of content
  • Need for direct feedback
  •  Need for easy reporting/tracking
  • Business impact from "lost" productivity
  • Business climate/cultural impact of delivery methodology
  • Longevity/shelf-life of content
  • Sensitivity of topic
  • Change required of organization and participants
  • Gravitas of initiative/topic (ie is it short term need or long term direction)
  • % of workforce impacted
  • Total # of Learners
  • tech-level of learners
  • literacy level or learners
  • Availability of learners / scheduling (10 mins multiple times vs single event)
  • Current knowledge/skill level of learners
  • Ability to model desired behaviors (in person vs multi-media)
  • Time to create
  • Time to fully deploy
  • Budget
  • Stakeholder bias
  • Regulatory constraints
  • Availability of training resources (creative & delivery)
  • Lack of available computers/unique log-ins
  • Training space constraints
  • and more....

I'm sure there are few I forgot.  But as you can see there are a fair number of variables involved and this decisioning can be quite nuanced.   One very small but quite real example... All of the "logic" can point to a recommended delivery channel, but if this is a "hot button" issue for a senior business leader they may trump it all and say they want an full-blown ILT event instead (or perhaps even just as an excuse to get their people together).

So, some of what's listed above is why Org Dev/L&D leaders in large organizations often say this as much art as it is science.

Hope this ramble helps and good luck!

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