We have 4 uses across two licenses and are only using two currently. We only have it installed on two computers but when I try to activate with the serial (tried both) it says we have no more uses remaining.
Unfortunately I have written for support 4 times now over the last 10 days and have had no response. Very disappointed at the lack of support.
Has anyone got any ideas given I can't get any information from Articulate?
Really sorry you haven't heard back. In trying to follow up, I don't see any cases associated with the email you signed up for Heroes with. Were the cases submitted under a different name or email address? Did you receive a case number at any point? Is this the link you used to submit the case? Please feel free to PM me any more information you can and I'd be more than happy to make sure we get this resolved. Thanks!
Yes this appears to be the link I used. I also submitted a request to... "If you have a sales or general question, please contact an Articulate Account Manager" to try and get a response.
I am using the same name and email address as I am registered in Heroes. Perhaps my address has been marked as spam or some other thing.
In any case. My mail pointed out that we have two serial across two licenses. When I try to activate using the serials (tried both), I get the message "you have exceeded the number of activation's for this license". We have ensured we have uninstalled it fro unused machines, which it has.
I want to apologize again for us not receiving your case submissions. I'm still looking into why they never came through. But in the meantime, I've created a case on your behalf and escalated it appropriately. You should be hearing from someone very shortly. Thanks for your patience
Thanks for the case number. Looks like Joe is working with you and is waiting for you to send him your serial number. Please reply to his support email and he'll be happy to get you up and running.
6 Replies
Hi Michael,
Really sorry you haven't heard back. In trying to follow up, I don't see any cases associated with the email you signed up for Heroes with. Were the cases submitted under a different name or email address? Did you receive a case number at any point? Is this the link you used to submit the case? Please feel free to PM me any more information you can and I'd be more than happy to make sure we get this resolved. Thanks!
Hi Peter
Yes this appears to be the link I used. I also submitted a request to... "If you have a sales or general question, please contact an Articulate Account Manager" to try and get a response.
I am using the same name and email address as I am registered in Heroes. Perhaps my address has been marked as spam or some other thing.
In any case. My mail pointed out that we have two serial across two licenses. When I try to activate using the serials (tried both), I get the message "you have exceeded the number of activation's for this license". We have ensured we have uninstalled it fro unused machines, which it has.
Any assistance would be appreciated...Michael
Hi Michael,
I want to apologize again for us not receiving your case submissions. I'm still looking into why they never came through. But in the meantime, I've created a case on your behalf and escalated it appropriately. You should be hearing from someone very shortly. Thanks for your patience
Thanks for your help.
Hi Michael,
I have got an license for the activate Studio '09.
I have installed it in one computer and i was using it.
Today i have been moved on to another computer and cannot use it.
Note : The older computer have been formated.
case no :Your Articulate Case # 00316750
Still i cannot use the license on the new computer can you suggest me on this, what should i do now.
Need it urgently as the work keeps on piling up.
Need your response as early as possible.
Thanks in advance.
Hi Shailesh!
Thanks for the case number. Looks like Joe is working with you and is waiting for you to send him your serial number. Please reply to his support email and he'll be happy to get you up and running.
Thanks!
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