Choosing a Process/Product for Change Requests
My department is just beginning to launch some large training programs for multiple new systems internationally. A lesson I've learned from projects passed is that to stay useful, courses need updating. Especially system-related courses that are based on programs that are continuously going through updates. I've also learned that the whole process is often underestimated in time and resources. In my case I'm anticipating a big job down the line for a small team. I'd like to get something in place now that allows us to store and track the status of all change requests as SMEs and project owners begin to send in requests for course changes.
What I'd really like is something that begins as an electronic form that a SME/Stakeholder will fill out to request a change in an existing course. The data from the form would then populate a database that we could track and update. I'm thinking something like this could be done in Access, but does anyone else use anything like this or know of a product intended for this type of purpose?
Looking forward to hearing from you!