I have a highly engaged client who needs to review Storyline story after each round of edits. We do not share a server and she does not have Articulate, so I:
Publish to Articulate 360
Make sure the module is working
Copy the URL
Paste URL into an email to her
For some reason, she sometimes sees an OLD version that has an entirely different file name. This isn't always the case...but often enough to give us both headaches.
How do I help her fix this? Does she need to delete some files or clear a cache or something?
Some options: when you publish, do so as a new version and not as an updated version; change the name of the file when you republish; and, have the client clear cache. One or all of these will work.
As a tip to any others: I was saving as a new version. The client needed to close and reopen her browser, clear the cache, and then open the link to review.
And if THAT wasn't working our plan was to meet in person over adult beverages and look at it together :) But it worked.
3 Replies
Some options: when you publish, do so as a new version and not as an updated version; change the name of the file when you republish; and, have the client clear cache. One or all of these will work.
Thanks, David!
As a tip to any others: I was saving as a new version. The client needed to close and reopen her browser, clear the cache, and then open the link to review.
And if THAT wasn't working our plan was to meet in person over adult beverages and look at it together :) But it worked.
Was I also invited for the beverages?
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