Compatibility & Requirements (features, etc.)

Kristin,

There is a known issue with LMS tracking and reporting between courses published in Articulate Studio '09 and IE10.  Articulate has released the following support topic.

http://www.articulate.com/support/kb_article.php?product=ap9&id=kt98v8ksruh5

Their solution is to update our Studio '09 to the latest release.  Republishing using the latest release will fix the reporting issue.

The second solution for content already posted to your LMS is to use their Update tool, which searches your LMS and automatically updates and fixes existing content without having to republish every course.

We had to do this when there was a big change to the Adobe Flash Player.

And thanks for posting your question.  We are now just getting support tickets for reporting issues, so there wasn't enough data yet to point the finger at IE10 until I just researched this topic. 

Thanks Andrew.  I appreciate the informative & quick reply!  Unfortunately, I'm not sure if this helps as we aren't using Studio.  The content in question is published to Articulate Online from Storyline.  Do you know if there is an update to Storyline as well?

Kristin,

According to Gabe Anderson in the blog post below, Storyline does not need to be updated for the issue with IE10 and reporting to an LMS or Articulate Online.

http://www.articulate.com/blog/studio-09-update-9/

We currently only have a small number of courses published with Storyline, so it's difficult to narrow down the issues.  I've also been looking for that golden comparison chart, but it might just be too hard to maintain.  Maybe it's out there, and hopefully somebody will respond with that answer.

I have a chart that shows what features of Storyline will work (or not work) with Flash, HTML5, mobile Safari, and the Articulate Mobile Player.

Why don't you try this link and tell me if it's what you are looking for?

http://www.articulate.com/support/kb_article.php?product=st1&id=1568gg1ayot2

Thank you so much Andrew! That's the link I was looking for and couldn't find.  

We've amended our instructions with a statement to use another browser if the learner runs into problems.