Content Review Schedules

Hey guys!

Our team is now expanding and we have been given the opportunity to create processes and plans. My question for you all is what kind of content review schedules do you have for your training packages?


My initial thought is to have a 12 month review on all packages as a basis, except where content is likely to change frequently (for example we have designated areas on site where you have to wear a face mask and which frequently change). For these I think a quarterly review would be appropriate. 

Then there would of course be opportunity for course owners/SMEs to request adhoc changes where there is a business need.

Just hoping to hear what kind of schedules you use, and also what systems you use to flag that a review is due.

Thanks for your help!!


Ash

9 Replies
Matthew Bibby

Ash, if you work in a team you could just set up a shared calendar to track this. Alternatively, if it is just you who needs to keep on top of it, just add the review schedule to your task manager.  

If you want something a lot more robust (that can be used for measuring, tracking and comparing all sorts of data) check out airtable.

Ash Arrowsmith

Hey Matt

Thanks for the response. The major problem I saw with using calendars is that when someone leaves, that information will be lost. But I didn't think about a shared calendar.

We would definitely prefer something more robust but (as always) it depends on budget approvals. I'll definitely check out the airtable :)

Thanks for all of your help :)

Jonathon Miller

I've started a quarterly review cycle. I keep a course log where I notate various information about the various deliverables I've created and break them down by the quarter in which they were created. At the beginning of every quarter my team reviews the trainings for the current review period and discusses what, if any, updates are needed. Those then get worked into the production schedule. 

If anyone is interested, I am happy to share that log.

Preston Ruddell

I work for a company and we support many different lines of business.  We have a quarterly review cycle in which we give the state of affairs of training (Training length, training initiatives, training performance).  In addition to a quarterly review cycle, I try to line up our review cycles with peak season for our products.  For example, we have a Prepaid card offering here.  I make sure that I have a review cycle before the Christmas/Tax season. That way, we have the best information available to that team during their busiest season and there are more personnel available.

As far as actually holding the meeting... Our business is split up over multiple states, but we're lucky to have a company network.  I schedule a meeting in Microsoft Outlook and hold the meeting on a teleconference bridge.  I use Microsoft office communicator to share my screen and we go through a PPT deck.  The first review we did took awhile.  Subsequent reviews were very short, as there haven't been many changes to training from quarter to quarter.

I also use review cycles to give our clients an opportunity to make requests or suggestions for training improvement.  If you go into a review cycle an your client is telling you "Our employees just aren't getting the information... this isn't working", then you might want to meet with them more often until you get the kinks worked out.  In a worst case scenario, we held a review meeting two weeks after each training to improve one of our training offerings.