Courseware not reporting "complete" in LMS

Hi Dan, we've had this problem when loading partner courses on our LMS, so I'll be very interested to hear what others have to say about this too as I never quite know what to suggest to them.

I can give you an answer that probably is not the answer to your problem but may be of some help to others who view this thread.

Our own course experience with this has been that either when publishing the course, the reporting status has not been set to Passed/Failed or that the tracking has not been set to track using quiz results. Probably obvious, I know, but I've been caught out thinking I'd set them that way and on reviewing them discovered I hadn't! Oops!

Anyway, I'll be very interested to hear what other suggestions are out there.

Thanks for the input Anne ....

Not all of our lessons havequizzes. In many cases, we just have videos that they need to watch. Can you pass or fail watching a video?For those, we use the completed option. We havealso found that the problem persists even on those lessons with a quiz, inwhich we definitely go to the pass fail with the results tied to the quiz.

I can take a look at a few ofthose lessons to double check. Again, thanks for the response!

Hi Dan and Anne.

We're experiencing the same issue and, working with our LMS, we think we've identified the problem. Unfortunately, the solution isn't ideal. FYI, we're in Storyline but I think the issue is the same.

If you're reporting completion by number of slides viewed, the LMS doesn't read (or the course doesn't report) that slide complete if the progress bar hasn't reached 100%. If a learner clicks Next or uses on-slide navigation to proceed with the course before the progress bar completes, that slide isn't counted as complete.

We've had minimal success with selecting a smaller number of slides required for viewing in order to be complete, but that's obviously going to be inconsistent. The other option we're exploring is adding a single quiz page at the end of the course with a basic "Acknowledgement" boiler-plate about having reviewed and understood the material. Clicking Yes results in a "Correct" response, and you can use that quiz as the completion factor for your course.

Hope that helps.

I've come across this problem plenty of times and the reason has never been the module.

From my experience, every participant to have received an incomplete module on the LMS has stemmed from the fact that the user has an old version of Internet Explorer.

We've had a couple of issues with modules not being tracked, this has been the source behind them all.

Simplest thing that I spent all day on.  I was testing with a practice user account and it wasn't reporting to Moodle.  My student account was logged in.  Then it twigged, the student could access the activitieslogged in but because they student wasn't enrolled it wasn't reporting.    3 hours I won't get back!

Is it as simple as this?

There have been some compatibility problems with IE 11, so if that's the browser with which the courses are not marking complete, this might be the issue.

Update 10 (6.3.1402.0316) was released February 11, 2014

• Fixed issue where content wouldn't track properly in an LMS or Articulate Online when viewed in Internet Explorer 11

I can't speak to Studio 13 or Storyline and whether the same issue applies...

Hi Dan,

It could also be a failing of your LMS. We have often found that when purchasing content without the ability to look at settings, it fails to show as complete. I can't say there is an elegant solution to getting around it though, it always depends on our relationships with our suppliers and what they are willing to go back and change. Frustrating to say the least!!!

Not sure if this is a similar problem to the one i was having.

I use a Moode LMS and my storyline projects would mark complete as soon as someone opened them and closed them again, not great! To resolve...

I had to set the reporting in storyline to complete/incomplete

IN the LMS the grading had to be set to learning object and a grade of 1 assigned to it.

Hope this helps someone

We're using IE9. Joshua, were you experiencing issues with this version or older? Courses from other companies, built through other software, but uploaded to the same LMS and played through the same browser don't exhibit this behavior. I still think it has something to do with Storyline and the LMS communicating complete/incomplete behavior.

Having the same issue. Course is recording completion inconsistently. Don't have the source file. But some get a complete when they reach an 80 percent or higher. Some fail even though they meet the passing percentage. Any thoughts? Browser is IE11