Custom feedback layers are inactive

I've built 2 custom "Correct" and "Try Again" slide layers for one slide (a converted free-from quiz.) I followed Ashley's instructions in the post (link) below and despite deleting the default layers, my custom layers do not appear on form view, nor do they appear on the preview screen when my radio buttons are submitted. I can't figure this out...Help! 

 

http://ashleychiasson.com/blog/video-demo-create-custom-feedback-layers-in-storyline-2/

7 Replies
Nancy Woinoski

Hi Kima, without seeing your file it is hard to tell what has gone wrong but there are a few things you can check. 

  1. First, check to make sure the Feedback by Question option is enabled. It is enabled by default but check it just in case it go turned off somehow.
  2. In order to get the Try Again layer to display, the number of attempts must be set to a number larger than 1. If it is set to one then the incorrect feedback layer would show if the user got the question wrong.
  3. The check the spelling of your custom feedback layers - they must be identical to the spelling of the original feedback layers in order to work. 

Hope this helps - if not you should submit your project file so that we can take a look at your set up.

Nancy Woinoski

Sorry, one other thing. If you are using a custom button for the submit - in addition to adding a trigger to submit the interaction you will also have to add triggers to tell storyline to show layer Correct when the correct radio button is selected and another trigger to show layer Try Again when the user clicks any one of the incorrect responses.

I think the player submit button has this logic built into it but any custom button you add does not.

Ashley Chiasson

Kima - I agree with Nancy here, and if you share your project file (or even just the offending screen), I would be happy to take a look at this. Another question - Is it a multiple choice, multiple response? If so, this one tends to be finicky with my custom feedback method, and an alternative route would need to be used.

Kima  Jones

Hi, I finally got so frustrated that I edited my feedback for a few of the longer answers and crammed it into the default layer. However, I will have some longer feedback texts coming up so I'll revisit this then. BTW it was a "pick one" freeform quiz. 

Thanks so much for your replies. I'll let you know if your suggestions work when I make another custom attempt. 

Sanal MG

You can have custom feedback layers in any type of quiz. The trick is, not to delete the actual feedback layers. Select the default layers for correct or incorrect feedbacks, and right click the slide,choose layout then blank, delete everything on the layers (correct or incorrect layers). Put your own graphic or shapes, all done. I'm attaching an example here check it out.

Isar Khan
Sanal MG

You can have custom feedback layers in any type of quiz. The trick is, not to delete the actual feedback layers. Select the default layers for correct or incorrect feedbacks, and right click the slide,choose layout then blank, delete everything on the layers (correct or incorrect layers). Put your own graphic or shapes, all done. I'm attaching an example here check it out.

Thank you so much. It was a great help!!!