Custom vs. Off-the-shelf
When is it more profitable/necesssary to have custom content built, as opposed to buying off-the-shelf or previously developed training?
I use Articulate when we need specific training on a computer program or possible company-specific policies/proceedures...but if I didn't have the access to such authorizing tool, or if I just didn't have the time, are those the types of things to have custom training designed for. I mean, you wouldn't go and have custom customer service training designed would you?
I would love to hear people's opinions/feedback on custom vs. off-the-shelf training. Thanks!