Dealing with conflicting advice from SMEs
I'm still very new to the world of eLearning and, as many of you are, I'm our company's instructional-designer-developer-programmer-implenter-one-stop-shop. I wonder how you've dealt with this situation on projects you've worked on:
I'm currently building a series of eLearning courses on how to use proprietary software within our company. The aim is to improve productivity by filling knowledge gaps and to standardise processes across teams, which means identifying good practice to achieve the business aims. As with most things in life, there are lots of ways to skin the proverbial cat when using the software and I'm getting a lot of conflicting advice from my SMEs. I ask three different people how they would use a certain feature and I get three different answers. Each of them uses the software differently and bases their answer on their own experience. All three methods *could* work but I can't overload new trainees with too many options at every turn. How do I go about getting my SMEs to agree on one thing to tell novices, when this might mean recommending a way of working that they don't agree with?