Defining Success - Client Training via eLearning
Hello! I am brand new to this forum (although I've spent a lot of time reading, I am just not much of a commenter since I am so new to the world of eLearning and ISD).
I work for a mid-sized business unit within a very large international corporation that operates in the business and consumer services space with a strong focus on technology. We are in the process of creating a client-facing training department that will focus on training for our SaaS model as well as general regulatory knowledge.
This is truly a “brave new world” for us and I was hoping folks on this forum might be willing to explain their success metrics when running a client-facing training department. Prior to this, all of our training was internal with very minimal involvement with our clients directly. With internal training it is easier to define success metrics; you can measure week to week performance as well as turnover and promotion rates, but with our client training model we’re looking at 1 or 2 hour Storyline courses or live webinars – how do you really gauge if the training is a success with such limited interaction?
I thought there might be folks willing to share their best practices as well as how you have defined "success" within a client training space.
Thank you to all that might be willing to share their insight!