E-Learning Heroes online community

Hello there,

I was hoping that someone may be able to help me with some background information on the  E-Learning Heroes community. I am studying a post graduate certificate in E-Learning and one of my units this semester is based on online learning communities. I want investigate the E-Learning Heroes community. I have started using Articulate to produce workplace training packages. I am based in Australia and to date I am not aware of any formal  training courses run in the use of  the Articulate software so I have found the the community posts very helpful.

As founders of the community I am hoping you can provide  information pertaining to:

  • The learning community's purpose, the learning approach (for example, collaborative, communication, reflection, problem solving)
  • The type of learning environment you wanted to create;
  • Who initiated and promoted the community?
  • What timeframe was involved for the community to become exactly that?
  • What are the technical aspects involved (including technical support)
  • How do you go about offering implementation and training?

I hope someone is able to help me withobtaining this information. I have only been using Articulate for 6 months but I feel the community you have created is a positive, productive and trustful one.

Thank you


4 Replies
Grace Tang


Similar to Belinda who started this thread 5 years ago, I'm a big fan of the E-Learning Heroes platform and would like to learn:

  • What tools or resources Articulate used to design and build the online community
  • What kind and how much staff/technical support Articulate devotes to monitoring and responding to discussion threads in E-Learning Heroes
  • Whether E-Learning Heroes is integrated with another support platform such as ZenDesk since it is possible to submit a support ticket directly through eLearning Heroes

As a Storyline user, I've found E-Learning Heroes to be a great resource and a terrific example of social learning between end-users, power users, and Articulate staff.  As an instructional designer for a tech company serving thousands of end-users, I'd like to explore options for fostering peer-to-peer learning through a user-friendly platform.

Since E-Learning Heroes seems like a shining example, would someone on the Articulate team be willing to talk briefly with me?  Any guidance or best practices you can share would be greatly appreciated!