4 Replies
Kathy Peek

No, it's acting strangely. Although, I edited the engages graphics it's still showing the old graphic in the thumbprint. Here's a screenshot:

*Kathy Peek
Instructional Designer
Georgia Power
4826 Klondike Road
Building 15
Lithonia, Georgia
Tel 770.808.3025
Fax 770.808.3124
Mobile 404.272.0482


Trina Rimmer

Hi Kathy. Thanks for clarifying your intentions. Unfortunately, the image you tried to attach didn't come through for me. That may happen when you're replying to a forum post via email.

In terms of the thumbprint image you referenced, do you mean this one, below?

If so, that thumbnail just indicates what type of interaction it is. It doesn't update to reflect any images you've inserted into the actual Engage Interaction.

From the first screen shot you shared, it looked like you had 3 identical Engage interactions in your project. In my experience, reusing the same file name can cause some unexpected behavior. You may want to remove those duplicate interactions, save your project, and then reinsert a new interaction to see if that solves the problem.

If that doesn't help and this is behavior you've never encountered before, please open up a support case so we can take a closer look.