2 Replies
Nicole Legault

Hey Rachna!

Thanks for posting your question here in the cpmmunity! What an exciting project for you to work on.

One thing you should defnitely consider is incorporating some scenarios into your training. It's one of the best ways to make your content engaging and interesting and have the learner focus and really think. Here's a few articles about tips for writing scenarios: 

How I Build a Branched E-LEarning Scenario

4 Instructional Design Tips To Create Awesome E-Learning Scenarios

Here's an example created with Storyline for Customer Service Return Scenario

You can also find tons of other examples in the E-Learning Examples hub.