Freelancer: How do you delight your clients?
I've been thinking quite a lot about this lately. I have some really great clients and I want to keep them happy. So I'm posing this question to both contractors and contractees: How do freelance elearning designers delights their clients?
Is it enough to deliver on time and invoice fairly? Are there things freelancers can do along the way to exceed project expectations?
If you've hired freelancers, what are some ways they've delighted or surprised you with going beyond what you expected?
Should freelancers keep a portfolio highlighting the ways they've exceeded client expectations, or is this personal between the freelancers and the client?
I'm focusing a lot on this right now and would love to hear how others feel about it.