Going from paper review to online
How do I accomplish this? Hmmmm….
My employer is in the medical field, and interfaces with others in that field. We have written policy guidelines on how we conduct our business, and the groups we serve, our clients, must comport with those guidelines for legal and regulatory reasons.
My charge is to teach our people who review the policies developed by our clients to find deviating content, highlight them, and suggest corrective wording in accordance with our policies.
In the past, a learner would be presented a hardcopy of written policies from a mock client organization, review them, highlight those that do not comport to expectations, and suggest corrective wording. An instructor would review the results and discuss them with the learner. We want to ensure that the learner catches all the incorrect content, but also that they do not attempt to change content that is correct.
We want to put this process, to the extent practicable, into online learning using 360.
An obvious issue is that many combinations of wording could be correct, incorrect, or somewhere in between; human judgement is required. I have some thoughts, but do not know if they can be accomplished. Does anyone hove some thoughts or recommendations?