HELP! I don't know what I don't know!
Ok - I feel like I should know this, but our company is so behind, technologically... We're really trying to revamp the way we train, so make the eLearning more engaging and exciting, HOWEVER, the associates that we are tasked to train are an older, less computer-literate demographic so everything has to be EASY. We currently have a mix of trainer-led online classes (via Citrix), manuals (all print), and recorded classes (all outdated - some are PPT to Flash, and some use Articulate Presenter '09). We also have "mini courses" that the store managers print and deliver. Oh, and all of our course content is VERY specific to our retail company and what we do, so we can't use "canned" training modules.
We don't have a true LMS system (which I'm pushing for) - at the moment, our associates' managers sign them up for the trainer-led classes via a web form, then once the class is over, the trainer emails me with who attended, and I enter it into our company's payroll system. (Recorded classes aren't tracked at all.) (Also, each individual associate doesn't have email, although I've heard rumors that might be changing...)
Anyway, I don't know why I'm spouting all of that, except that we are at a point that we could possibly revamp our Training system ENTIRELY, and I want to do it RIGHT, not just rearrange what we currently have. Any pointers on how to get started? (Any eLearning for Dummies books or eLearning out there?) I am looking at the eLearning 101 blog post, but even that gets a bit confusing. Thanks for your help.