7 Replies
Jeanette Brooks

Hmm, sometimes I've seen this if the player colors for the parameter called base>>slide_bg is set to a particular color AND the slide background itself is set to 100% transparent. Try this: open your slide in Normal View in Storyline, and in the gray workspace off to the side of your slide, right-click and choose Format Background. then see if there is a value for Transparency. If so, change it to 0% and see if that helps. Here's a screencast with a little more info: https://jeanette.viewscreencasts.com/38b925ac0ace9d96e6ffc4c72b395f7d

If that doesn't clear things up, would you mind submitting your story file to our support team so they can troubleshoot the actual file? Thanks!