I'm interviewing for a new job next week and am wondering how YOU measure the effectiveness of the courses you create and place on your LMS. My company deals in software, so 99% of my courses are videos or simulations for customers teaching them how to use the software product.
What metrics do you collect about your eLearning?
How do you measure the impact (decreased calls on the topic to your service desk?)
I'm open to ideas and eager to hear how you measure effectiveness.