How to defend LMS and Course design
May 06, 2013
Having an issue with my manager regarding how much detail we should include on our LMS.
A little background: My company is a power and IT infrastructure manufacturer (UPS, surge protection, rack systems, etc.) and our training users include sales staff, electricians, other end users, and assorted IT staff. Our LMS has a main page with icons and labels for each product group. The user clicks on the icon to see a list of courses that apply to that product group, which they can then enroll. We also include featured courses, as well as the top 5 courses by enrollment.
The conversation is about how simplified the LMS should be. I feel that there is a basic assumption that these users can view our product categories, featured courses, and top 5 list on the LMS (all of which are pointed out on the initial welcome page) and determine which product trainings they want. The response I get is "What about people who've never done online training? They dont know which courses they should take."
Am I overstating the basic ability of an online learner? If not, how do I communicate that the base level is accurately established? I am accused of looking at this from a trainer perspective and not as a user, but I genreally pride myself in being able to design for beginners as well as I design for experts. Any suggestions?
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