Instructional Design - Case study
Hoping some of you will be able to offer some insight and guidance with this.
The task is to "improve the level of customer service in the call center" - for a banking environment. Im supposed to come up with a two pager that details the following:
- Draft learning outcomes for the programme
- Conduct analysis for learning design
- Design the learning programme
- Draft a brief for the development of the learning programme
- Evaluate the learning design
The design should demonstrate the ability to incorporate a variety of learning approaches and modes of delivery.
Any suggestions on how to approach this would be most welcome - it seems a bit much for a 2 pages.
Thanking you in advance