When I launch my Storyline file, I get an error message about a missing font (Gill Sans). My course doesn't contain this font. When I publish it, it looks fine on my end. Some users are reporting issues with letter spacing. Screenshots from their view show a completely different font. Can anyone explain what the issue might be?
Hi Donielle. That sounds like an awfully frustrating problem! It also sounds to me like there may be two issues at work here. First, it's possible Gill Sans may have been applied somewhere in your project—perhaps just to a special character like an ampersand, for instance. If your project was created in Storyline 360 or Storyline 3, you can follow these steps to replace that font in your project, resolving that error message.
Second, the issue of user's screens displaying odd character spacing and different fonts sounds like it could be related to the version of the web browser they're using to view your project. If you find that updating their browsers to the latest version doesn't resolve the issue, please open up a case and share your project file with us so we can take a closer look.
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Hi Donielle. That sounds like an awfully frustrating problem! It also sounds to me like there may be two issues at work here. First, it's possible Gill Sans may have been applied somewhere in your project—perhaps just to a special character like an ampersand, for instance. If your project was created in Storyline 360 or Storyline 3, you can follow these steps to replace that font in your project, resolving that error message.
Second, the issue of user's screens displaying odd character spacing and different fonts sounds like it could be related to the version of the web browser they're using to view your project. If you find that updating their browsers to the latest version doesn't resolve the issue, please open up a case and share your project file with us so we can take a closer look.
Thank you! It looks like it might be related to the browser. When the user relaunched in Chrome, everything was fine.
Trina - that "replace" tip is wonderful. I never looked over there. I learned something new today so I can go home early.
Donielle - make sure you select a "safe" internet font that will play well across browsers for the end users .
Thanks for sharing that tip about selecting a "safe" internet font, David! A good call.
I'm running into this issue for a course I am developing. What is considered a "safe" internet font?
Hi Edith,
I'm no expert on web fonts, but I found this article that I thought may be helpful, so I thought I'd share. :)
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