I have a drag and drop interaction that works fine when I preview it, but when I publish it, the activity shows the correct drop as incorrect. Help! AM I doing something wrong? I have recreated the slides several times.
Hi Monique. Are you developing this interaction in Storyline or Studio? Could you possibly attach your project file so one of us can take a look at it?
Hello,
I am developing in Storyline. Here are the slides in question. I was blocked from send you the 2 slides, but I can try and post them as an online project unless you have another suggestion. Thank you!
Hi again. I'm not seeing the slides you're trying to share. Here's an idea: you can edit your initial discussion post by clicking the "Edit" link below your question text. Once you're in the text editor, simply click the "Add Attachment" button to add your .story file. If that doesn't work, you can share some screenshots of the slides in question. Ideally, it's best if we can see the .story file so we can help you troubleshoot.
Hi again Monique. So when I previewed your project on my end it appears to be working fine. I published it as well and it also performed correctly. To confirm: for slide 1.2 when I choose the correct answer, I get the green/correct pop-up and the correct audio feedback and when I choose the incorrect one, I get the blue/incorrect pop-up and audio feedback. Same with slide 1.3. Perhaps I'm not seeing the same problem you're experiencing...?
Yes that is correct, but for me it shows incorrect when published no matter which one I choose. I will screen shot it and send it. Could it be my settings or something? Thanks!
Monique, are you viewing your published content from a web server or LMS? Sometimes settings on your computer or web browser can cause certain features to fail so we generally advise that you view/test content in the environment for which it is intended. Here's an article that walks through this advice along with a few quick things you can check if you continue to run into trouble.
Also, just in case your .story file had become corrupt, I went ahead and took the precaution of copying your slides into a new file. I've attached them here. Hopefully you'll publish these test slides, upload them to a web server or LMS and see that everything's functioning properly.
If you've tried all these things and you're STILL seeing the erratic behavior, here's what you can do next: try posting your question in the Storyline forum to see if anyone else has some troubleshooting tips or workarounds, OR submit a support request here.
Fingers crossed that you're all set, but give us a shout if you need more help.
9 Replies
Hi Monique. Are you developing this interaction in Storyline or Studio? Could you possibly attach your project file so one of us can take a look at it?
Hello,
I am developing in Storyline. Here are the slides in question. I was blocked from send you the 2 slides, but I can try and post them as an online project unless you have another suggestion. Thank you!
Hi again. I'm not seeing the slides you're trying to share. Here's an idea: you can edit your initial discussion post by clicking the "Edit" link below your question text. Once you're in the text editor, simply click the "Add Attachment" button to add your .story file. If that doesn't work, you can share some screenshots of the slides in question. Ideally, it's best if we can see the .story file so we can help you troubleshoot.
Hope this helps!
Hi,
I think your suggestion worked. Let me know if you can can't see the slides. Thank you!
Monique
W00t! That worked, Monique. I'll take a look right now. :-)
Hi again Monique. So when I previewed your project on my end it appears to be working fine. I published it as well and it also performed correctly. To confirm: for slide 1.2 when I choose the correct answer, I get the green/correct pop-up and the correct audio feedback and when I choose the incorrect one, I get the blue/incorrect pop-up and audio feedback. Same with slide 1.3. Perhaps I'm not seeing the same problem you're experiencing...?
Hello,
Yes that is correct, but for me it shows incorrect when published no matter which one I choose. I will screen shot it and send it. Could it be my settings or something? Thanks!
Monique
Monique, are you viewing your published content from a web server or LMS? Sometimes settings on your computer or web browser can cause certain features to fail so we generally advise that you view/test content in the environment for which it is intended. Here's an article that walks through this advice along with a few quick things you can check if you continue to run into trouble.
Also, just in case your .story file had become corrupt, I went ahead and took the precaution of copying your slides into a new file. I've attached them here. Hopefully you'll publish these test slides, upload them to a web server or LMS and see that everything's functioning properly.
If you've tried all these things and you're STILL seeing the erratic behavior, here's what you can do next: try posting your question in the Storyline forum to see if anyone else has some troubleshooting tips or workarounds, OR submit a support request here.
Fingers crossed that you're all set, but give us a shout if you need more help.
I will read the article and give it a try. Thank you for your time!
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