I have a course that I have put on our LMS and it worked fine for the first couple of weeks. However, recently I have had the SME tell me that it will not go to completion for half of the class. I have seen some other posts on this issue and have tried a couple of things from this community board, but nothing seems to help. Will someone please tell me the reasons why a course will not go to completion after each slide has been visited and the exit button has been clicked?
Also, I go through the course all the way to the end and when it does not take me to completion in the LMS, it will give me the option to resume. Then it will take me back to the course and my menu will show many slides have not been visited at all. Please help!
Changing to SCORM 2004 has helped the problem of resuming right where I left off. Now the slides I viewed remain viewed. That's great! Thank you for the advice.
However, the course still does not go to completion. Inside of Storyline, I can get to the exit slide and complete the course. However, when I click exit and return to the LMS, the button refuses to say complete, it still says resume as though I have never completed the module. My LMS is HealthStream if that helps at all. I have put a ticket in with them but it may take a while. I feel like this is a Storyline issue though. I'm not really seeing this a a problem with the LMS. Is that right or wrong?
What other options are you using to set the completion criteria?
Slide count or quiz result?
Be sure it's actually meeting the criteria you choose. If it's on a quiz result, be sure your result slide is actually receiving the submitted choices and has a submit results trigger.
Also on the result slide, the trigger order matters. I've found that you must have the submit results trigger at the top of the stack.
Passed/Incomplete or Completed/Incomplete?
You might check with our LMS provider to see what the best combination of the above would be SCORM 2004 3rd or 4th Edition setting would be.
SCOTT!!! Thank you so much!! I put the complete course trigger on the exit button. Since the exit button comes up only when the user successfully completes the game board. The course goes to completion in the LMS and everything is great again! The course is published in SCORM 2004 3rd edition, goes to completion and is tracked using a complete course trigger. Thank you so much, you are an absolute life saver! I wish I could hug you, really my whole team thanks you. You are absolutely wonderful!
Glad to hear it helped. I only wish I had a complete course trigger in SL2. Years ago I came up with a method of using JavaScript to do the same thing but still hoping to get upgraded soon.
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Also, I go through the course all the way to the end and when it does not take me to completion in the LMS, it will give me the option to resume. Then it will take me back to the course and my menu will show many slides have not been visited at all. Please help!
Could be the suspend data limit Tara if you are publishing to Scorm 1.2 - you might need to see if your LMS can handle Scorm 2004.
What Matt said ;-)
Matthew,
Thank you so much! I will try this and let you know.
Tara
Thanks Wendy! I will change it and let you know if it worked.
Thank you,
Tara
Changing to SCORM 2004 has helped the problem of resuming right where I left off. Now the slides I viewed remain viewed. That's great! Thank you for the advice.
However, the course still does not go to completion. Inside of Storyline, I can get to the exit slide and complete the course. However, when I click exit and return to the LMS, the button refuses to say complete, it still says resume as though I have never completed the module. My LMS is HealthStream if that helps at all. I have put a ticket in with them but it may take a while. I feel like this is a Storyline issue though. I'm not really seeing this a a problem with the LMS. Is that right or wrong?
What other options are you using to set the completion criteria?
Slide count or quiz result?
Passed/Incomplete or Completed/Incomplete?
Hope that helps.
I put the course on SCORM cloud and ran through it to the end. It says Incomplete Completion and Failed Success. What would you do next?
Hi Scott,
Where do you choose these settings, in Storyline or in your LMS?
Should be done in Storyline, based on the design of your course. See more here - https://articulate.com/support/article/Articulate-Storyline-360-Previewing-and-Publishing-Your-Course
SCOTT!!! Thank you so much!! I put the complete course trigger on the exit button. Since the exit button comes up only when the user successfully completes the game board. The course goes to completion in the LMS and everything is great again! The course is published in SCORM 2004 3rd edition, goes to completion and is tracked using a complete course trigger. Thank you so much, you are an absolute life saver! I wish I could hug you, really my whole team thanks you. You are absolutely wonderful!
Glad to hear it helped. I only wish I had a complete course trigger in SL2. Years ago I came up with a method of using JavaScript to do the same thing but still hoping to get upgraded soon.
Scott - if I were you, i would take all of the hugs that you can get - winter is here!
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