I have noticed that too, so it's not just me :-). When you come back to that thread some time later, the post will be shown normally. I'm using Chrome v44.
What you're experiencing is a by-product of our recently tightened spam detection techniques. We have several methods for finding and removing spam, some developed in-house and others using commercial products. One of the commercial products is being a bit overzealous at the moment and is unfortunately flagging legitimate posts. When that happens, the post is temporarily grayed out to indicate that it's been flagged. This puts it into a queue for our moderators to review. During business hours we're quick to un-flag the posts and have added weekend coverage as well so they don't linger in that state for too long. The act of un-flagging also trains the 3rd party product which should over time reduce the frequency of the false positives and allow us to keep the checks in place. I'm watching that closely and if it doesn't get smarter as promised, am prepared to tweak the implementation.
Thanks for bearing with us as we continue to refine our strategy for tackling this evolving problem.
15 Replies
I have noticed that too, so it's not just me :-). When you come back to that thread some time later, the post will be shown normally. I'm using Chrome v44.
Glad it's not just me. Mine has gone black now, but your reply is shown as grey!
Am also using Chrome.
Clearly something odd is going on. Even the comments are greyed out for this post when I look at it. Weird!
I see the same thing. I think it just takes a while to update and publish.
Hi all,
What you're experiencing is a by-product of our recently tightened spam detection techniques. We have several methods for finding and removing spam, some developed in-house and others using commercial products. One of the commercial products is being a bit overzealous at the moment and is unfortunately flagging legitimate posts. When that happens, the post is temporarily grayed out to indicate that it's been flagged. This puts it into a queue for our moderators to review. During business hours we're quick to un-flag the posts and have added weekend coverage as well so they don't linger in that state for too long. The act of un-flagging also trains the 3rd party product which should over time reduce the frequency of the false positives and allow us to keep the checks in place. I'm watching that closely and if it doesn't get smarter as promised, am prepared to tweak the implementation.
Thanks for bearing with us as we continue to refine our strategy for tackling this evolving problem.
Brian
FYI, we have tweaked our spam system to ensure it no longer catches legitimate replies and comments.
Hey Brian
its still happening to me just replied to a post
Yeah, I just created a post that's still grayed out after ten minutes.
good to hear it! thanks for bearing with us Matthew
This just happened to me as well.
That got flagged for a different reason. I cleared it.
Ah okay, anything I can do to prevent that in the future?
Nope, just us being overly cautious. 😀
- Brian
Old issue, but is that what's happening to me right now? https://community.articulate.com/discussions/articulate-storyline/object-disappearing-after-hover-over-state-change#reply-366924
HI Joseph
sometimes it happens if you respond to a post too quickly -happens to me all the time ;-)
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