New Starter Ideas
Feb 10, 2012
Hi all, I am looking for some inspiration for a new hire course. Originally I thought about a twitter feed with a new starter asking questions but this has been vetoed as we don't want to encourage our staff to discuss our business on social networking sites as its viewed as too risky. Next I thought about using the floor plan idea of toms with some scenario based interactions e.g. HR, IT, Customer Services etc... Does anyone have any successful New Starter themes or experiences they could share? many thanks, Louise
p.s. Anyone else attending the London workshop in May?
10 Replies
I like your lateral thinking Louise Have you taken a look at Yammer? You can create an internal 'comms feed/network' within the organisation ... might be worth playing with ...
Great - thanks for the advice!
We've been using Yammer at Articulate and it's pretty cool.
Hi Louise!
Are you looking for new hire themes for each department? Or things a new hire may need to know about interacting with each department?
This may not be what you meant, but some topics that come to mind (by department) are
HR topics:
Dress code
The correct procedure for _____
How to put in a remedy ticket for tech problems
What tools (software/hardware/etc) they will use in their role, how they will learn to use them, where to go for help or resources
Company history
Expectations for _____
Scenarios can be great for compliance courses covering policies that may have gray areas - Company dating, harassment, discrimination, etc
Customer service topics:
Active listening
Dealing with upset customers
Scenario examples that have really occurred at your company
Internal/external correspondence (proper email etiquette)
Internal customer service
Overcoming objections (sales and negotiation)
IT:
courses/resources for dept tools
Internal customer service
What you know VS. what the average customer knows (a comparison course that points out terminology and topics that can create confusion between IT and customers)
I'm going to stop there because I'm not entirely sure this is what you were asking for
Thanks Natalia - thats given me lots of content ideas.
I suppose what I am "stuck" with is more the creative and visual look to go for. I like using "themes" e.g.
For the new hires, I am working on a floor plan/overhead office theme with each department showing as per Tom's PowerPoint template then branching into some scenarios for each department - Was looking for some alternative ideas
Louise,
Per Tom's workshop last week, David presented this design map (attached) to brainstorm design ideas.
That's fantastic - Thanks Tallis!
Sorry Louise. I had a feeling I missed the mark on that one. Oh well. Maybe it will be of some help to someone else
Love the ideas for the other courses you listed. I really liked your twitter feed idea too, but I know how that goes. Do you have office IM?
I wish I could remember where I saw it (maybe someone here will) but I saw something Tom K made once that was set up like an office IM. That could be a way to work in your original idea.
Louise,
Here is the link for a great orientation example that was featured in Word of Mouth http://www.articulate.com/blog/how-experian-used-rapid-e-learning-to-transform-new-hire-orientation/
Linda
Thanks Linda, Experian works in a similar field toour company too so thats a great shout!
Natalia, your content ideas were great and will help massively for my course!
I'll try and post a copy when I get the finished result
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