Hi there! We're having an issue with our Screenr. The screen indicates it is picking up and recording sound (the lines by the mic icon light up as we talk), however, when we play back the screencast, we do not hear any audio. We are able to hear other audio from our computer, so we are sure the sound is working. Any insight would be greatly appreciated. Thanks!
Thanks for your post. If you're recording your screen in Articulate Storyline and narrating as you go, it's important to keep in mind that if you insert your recording as Step-by-Step Slides, any audio recorded will not be used. Check out this tutorial for more:
If you're using our free Screenr tool located here: www.screenr.com, you can get support for that product here: Normal 0 false false false oNotPromoteQF /> EN-US X-NONE X-NONE MicrosoftInternetExplorer4
I'm not sure what might be causing the issue in your case. However, because you're using ScreenrBusiness I can provide a more direct support resource. I recommend sending an email to support@screenr.com or visiting the ScreenrBusiness support site here: http://support.screenr.com/home
3 Replies
Hi Bethre,
Thanks for your post. If you're recording your screen in Articulate Storyline and narrating as you go, it's important to keep in mind that if you insert your recording as Step-by-Step Slides, any audio recorded will not be used. Check out this tutorial for more:
http://community.articulate.com/tutorials/products/inserting-or-deleting-screen-recordings.aspx
If you're using our free Screenr tool located here: www.screenr.com, you can get support for that product here: Normal 0 false false false
oNotPromoteQF /> EN-US X-NONE X-NONE MicrosoftInternetExplorer4
/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman","serif";}http://community.screenr.com
I hope that helps.
Thank you! We are just using Screenr with our Screenr Business account. Any ideas?
I'm not sure what might be causing the issue in your case. However, because you're using ScreenrBusiness I can provide a more direct support resource. I recommend sending an email to support@screenr.com or visiting the ScreenrBusiness support site here: http://support.screenr.com/home
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