PDF linked in resources results in crashing IE11 and audio crackling
Hi every one,
I have two issues, that will need your support to solve.
Our build is an elearning course, with 55 pages that uses a custom menu, audio transcript, help, resource etc. We publish the course with 24 kbps as the audio quality and compresses the images while doing production. Issues listed below.
- Our client has reported that the pdfs linked in the resource section, when opened causes the IE11 to crash. We are using Storyline2 for production and this issues has occurred while client tested SCORM1.2 version in their internal LMS. We have earlier developed many courses for this client and linked pdfs in them, but this issue was never reported.
- We are experiencing periodic crackling sound in audio especially for the first 4 to 5 pages of the build and this issue seems to be less occurring for the later slides, but still exists. We could not go below 24kbps as the audio settings as the audio will sound like the talent is talking inside a tin can.
Awaiting your valuable responses.