Policy for employees requesting additions to an LMS Course
Dec 10, 2019
Hello Everyone!
I have recently taken on the role of LMS Admin while we are in the process of implementing a new LMS system this next fiscal year. We are a lean company that have not had the need for lots of policies and procedures. One example of many issues I've been seeing is that course owners will send updates or lists of people to register quite often and expect me to work on their timeline to get it done. I have one course owner who has sent me a total of 500 names through 5 separate emails over the last month. If I don't get it done quickly, they escalate to my boss. So with all of that being said, I'm looking to create a policy for our employees that explains the process for requesting a new course addition, as well as the policy for making edits/adding users. Anyone have something currently I can take a look at and potentially use as a starting template?
3 Replies
Oh, Nathan, what a tough situation to be in! I suggest you discuss this with your boss to establish reasonable timeframes -- and then inform all course owners about those standards.
For example, make it clear to them that turnaround time for adding course assignments might be from 2-5 business days (or whatever you work out with your boss). At least then, if a course owner tries to escalate to your boss because you didn't get something done in a day, you can point out the stated timeframe. And (one would hope) your boss would back you up.
Good luck!
Hey Nathan! How frustrating! I've been in similar situations in the past, and it's not fun. Rather than creating a policy, I'd like to build off what Judy has suggested. I would take the time to meet with the various course owners and help them understand the scope of what their asking and work to establish reasonable timelines.
If you can help them see the unreasonableness of what they're asking and help them empathize, they should be able to work with you. It's very likely they have no clue how much time is required to complete the tasks they're asking...not to mention that you're juggling more than one course owner.
I hope that helps!
Tim
Our small team is often in the situation where we have more changes than we can handle, and it helps to have a process to manage these situations.
When a change request comes in we document it, asses the level of effort required, and then prioritize the request based on its importance (using several criteria).
As we have limited resources, we schedule the changes with an expected start and end date based on reasonable time frames.
This helps plan our workload and manage client expectations as they are aware what is already in the queue.
Registering large numbers of learners in the LMS is a different issue.
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