Posts Getting Automatically Flagged

Sorry Najam - sometimes your first post gets flagged for a moderator to review and ensure it's not spam or something else potentially unwarranted in the forums. We check these throughout the day so it should be unflagged now for the community to take a look at. Also, if you post too quickly in a number of forum discussions those will also be flagged for review based on assuming rapid fire posts are a lot of spam. :) 

Not to worry - we monitor these and take care of them regularly! 

A message of mine was just flagged. Here is the message (a reply to a comment by Noura Sa'd), in its entirety:

"Thanks, Noura!"

Wha...?

Hi Tracy

sometimes if you respond to a few posts in quick succession the system thinks its spam and flags the message.

You should be all set Tracy - we regularly check the posts that get flagged to ensure that they're actual posts and real users. 

Thanks, Ashley!

I didn't realize that--thanks, Wendy!

My post has just been flagged does this mean no one will see it?

https://community.articulate.com/discussions/building-better-courses/escape-the-office-a-storyline2-game

I noticed in the last elearning heroes challenge there are loads of comments getting flagged when people say they like something

Hi Lizzie,

We've put in some new spam monitoring features and when that happens, legitimate posts can be flagged as spam. Not to worry - a real person checks and monitors this throughout the day Mon-Fri and our team who covers weekend Support will also check it once or twice so that real posts can get through.

Your post in the Building Better Courses side of the forums has been unflagged and it's all set! 

thanks!

I just experienced this too. Something that your engineers may want to take note of is that I initially missed the recaptcha, then got the error message saying I had to check the recaptcha, which I did, then i submitted my discussion post. I think it may have been flagged because of missing the recaptcha, and then the flag wasn't un-set when I did check the recaptcha. Make sense?

Hi Jennifer,

Thanks. We have a number of different spam filtering measures in place, and our team also checks them throughout each day to catch any false positives so even if  you've been flagged it hopefully won't be for long! 

If you ever get caught and think it's still flagged please feel free to email Support@articulate.com and we'll get you fixed up.

 "Spam, Spam, Spam, Spam, Spammity Spam, Wonderful Spam."

Sorry, just checking the filters...  :)

Dear Ashley,

Please unflag my post:

https://community.articulate.com/discussions/articulate-storyline/trigger-stops-working-after-publishing-states-not-working-on-mobile

You're all set Kamille - sorry about that! 😀

All of my posts for the past month are flagged and still not released.

Hi Darren,

Sorry for the issue - but they are fixed up now! 

If anyone else runs into this issue, please reach out to our Support team by contacting us here. Our team will be able to look into your account and resolve it. 

Hi

My comments are also being automatically flagged and I have some that I posted before Christmas that are still flagged.  Please can you help?

Hi Ashley, my colleague Emma and I have been experiencing this issue for over a month and have not been able to solve it despite reaching out via the Support Team. Can you help?

Hi Sandy,

I certainly can!  I didn't see a support case under your name, and wasn't sure what Emma's last name or email address was, but let me know and I can look her up and see what's happening. (If you don't want to share her email publicly, no worries - full name should be enough!) 

Hi Ashley 
I'm not sure if you can see this reply but I'm Sandy's colleague. My support case number is # 01236187

Thanks

Thanks Ashley, it's Emma Trantham and support case # 01236187

Hi Emma and Sandy,

All fixed up now! Sorry about that. We have a number of different things in place to help with spam, and it looks like you got caught by a few of them. When that happens the posts don't appear for us to automatically review, but are hidden from the community as our algorithm assumes it's a high likelihood of spam.

We can always handle those instances on a case by case basis - so for anyone else following along in this thread, please email our Support team here. They'll get you in the right place! (Emma we had your case, we're just in a little bit of a backlog so replies have been taking 1-2 days. Your case made it to me last night...while I was sleeping. 😉 )