Is it me, or did PM functionality get removed altogether? I don't see a way to send a Private Message. Is this a permanent thing, or is it scheduled to appear in the near future?
Hearing the community loud and clear on wanting Private Messaging to be added to Heroes.
It would really help us to get a better understanding of how you actually used the feature in the old site. What kinds of conversations was it most helpful for?
Here are a few other examples: Offering discreet assistance to someone, or thanking someone in a more direct and personal way than might be achieved on the open forums. There are many circumstances in which a "public" conversation might not be the most ideal way to communicate.
I've used the chat feature to share a demo with people that I didn't want everybody to see. I've also used it to message somebody and I didn't want to hijack a thread.
I liked being able to send a discreet link to someone for an opinion on something I didn't want to be seen by a wider audience (privacy concerns, or raw state) or search engine indexed.
Also, there are some questions that get asked many times and you can help someone via PM instead of a long thread of ask and tell to resolve something relatively basic. Especially prevalent in new users who don't search and ask the same question for the 15th time. Responding via PM allows it to drop off the recent list and reduce clutter.
Thanks to everyone for their replies, the context is really helpful. There are clearly some very reasonable use cases for wanting to contact other community members without having to post publicly in a thread or comment stream. Rest assured this is on our radar and we'll address it thoughtfully in due course.
Good news! As promised, the items previously marked as Favorites have now been imported and merged into the new site's Bookmarks. Thanks for your patience!
Please see my new post about the Contact Me feature released today. It's a lightweight method for members to make contact and avoids the complexity of other messaging approaches.
You've probably noticed it by now but I want to be sure you saw the changes we've made to the forums design. The feedback you and others provided really helped us evolve it nicely.
47 Replies
+1 for PM's, as well. Those are important.
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Thanks Nancy; that's a very valid point and is a workflow we'll discuss improving.
Thanks Brian, I appreciate anything you can do to make this flow work better.
Agree — add my vote. I was in the middle of a couple of conversations about work prospects...
+1 for getting PM back.
Appreciate all of the effort that went into the site change, but do agree PMs would be nice to have restored.
+1 for getting PM back
Hearing the community loud and clear on wanting Private Messaging to be added to Heroes.
It would really help us to get a better understanding of how you actually used the feature in the old site. What kinds of conversations was it most helpful for?
Mainly Private conversations :)
Yours helpfully!
It was an easy way to take conversations offline, exchange email addresses, arrange meet-ups, etc.
Here are a few other examples: Offering discreet assistance to someone, or thanking someone in a more direct and personal way than might be achieved on the open forums. There are many circumstances in which a "public" conversation might not be the most ideal way to communicate.
I've used the chat feature to share a demo with people that I didn't want everybody to see. I've also used it to message somebody and I didn't want to hijack a thread.
I liked being able to send a discreet link to someone for an opinion on something I didn't want to be seen by a wider audience (privacy concerns, or raw state) or search engine indexed.
Also, there are some questions that get asked many times and you can help someone via PM instead of a long thread of ask and tell to resolve something relatively basic. Especially prevalent in new users who don't search and ask the same question for the 15th time. Responding via PM allows it to drop off the recent list and reduce clutter.
Thanks to everyone for their replies, the context is really helpful. There are clearly some very reasonable use cases for wanting to contact other community members without having to post publicly in a thread or comment stream. Rest assured this is on our radar and we'll address it thoughtfully in due course.
Good news! As promised, the items previously marked as Favorites have now been imported and merged into the new site's Bookmarks. Thanks for your patience!
What?! You guys are simply amazing! Thank you!!
Just checked, and wow, I've got a ton of them :)
Seriously, much appreciated
Great News Brian - thanks so much for doing this.
...and the mail/messaging?
I'm missing the PMs, too.
So bring them back, please. Thanks.
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Hi everyone,
Please see my new post about the Contact Me feature released today. It's a lightweight method for members to make contact and avoids the complexity of other messaging approaches.
As always, feedback is welcome!
Happy holidays,
Brian
Hi Nancy,
You've probably noticed it by now but I want to be sure you saw the changes we've made to the forums design. The feedback you and others provided really helped us evolve it nicely.
Here are the details: https://community.articulate.com/discussions/building-better-courses/enhanced-forums-experience
Hi Brian, I have been away so have not had a chance to check out the changes. I'm looking forward to seeing what you have done.
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