Publish to video version corrupt
Jul 31, 2019
Hi - I've 2 short courses that both don't publish to video properly. They work when published to Review and to web, but are corrupt in a video. Both courses stop at various points - triggers don't work so some states don't change or media doesn't play as it should.
I thought it was perhaps motion path related but that doesn't appear to be a common denominator, and neither does the anything else I can determine.
I've got the latest updates installed and am working locally. It must be about the video rendering - I just don't know the fix.
Thoughts anyone?
1 Reply
Hi Jennifer,
Sorry you've run into this issue, and thanks for letting us know about it. I think the best way to get this resolved quickly is to submit a support case here so our team can have a closer look at what's going on. Thanks!
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