Recommendation on training strategy

Hello community, 

I would like to get your feedback on a training strategy that we are currently discussing. We are in a big digital transformation (no surprise, everyone is ;-)). We are moving to a new a system and this system is used to record our company deviations, complaints, change control, and impacts each time between 2000 to 3000 persons. At the same time, the team also took the opportunity to adapt, revise and streamline the process. So people need to be trained on the new process and the new system.

This transformation is done in 3 phases. For the 1st wave, we train the learners on the new process with elearning that we assign as a prerequisite, before attending a virtual (due to covid) classroom where the trainees could play in a training environment testing the system from A to Z with a real case scenario.

We are now wondering what would be the best solution to train a lot of the same learners (some of them might be completely new to the system) on the new topic (complaints). The feedback from the classroom was very positive, the fact they could play in a safe environment and test a real case scenario helped them to understand the trigger, the sequence, and the process within the system but we think that applying exactly the same approach may not be the best solution since now the learners ( a lot of them) have already access to the new system but now with the phase 2, they will just have additional topic inserted in the system. What would be your recommendations? We are thinking about providing a classroom but shall we go thru a full scenario? Again the process will be completely new or maybe do short step-by-step videos? Would you have any other ideas we could consider? Appreciate any input or experience sharing

1 Reply
Dave LeFevre

The answer would depend on a lot of factors you haven't discussed--number of employees that need the training, complexity of the issue, time zones involved, how fast this needs to be done, and more. If the audience is large and geographically diverse, training everyone in a classroom (even virtual) might not be practical. Often, providing a blended approach as you described can be very successful, with self-paced learning for many of the details and even practice sessions, mixed with a live training led by experts, to let learners get hands-on time and questions answered. Then follow that up with supporting materials--step-by-step videos or job aids, manager follow up, etc. That kind of approach can prepare your folks and reinforce the new tools, processes, etc. Hope that helps.