Resources for writing Online Help
Jan 14, 2013
My position as the (only) corporate trainer/instructional designer was recently eliminated. Sighs. Don't get me started on how little thought I believe the new boss put into this decision. Anyway, fortunately I was given my choice of 2 other roles (I am grateful for that opportunity). I took the position which involves, amongst other things, writing the online help for our software.
I think I am a good technical writer (for QRGs, let's say), but I need an understanding of how to approach online help--it seems like a different beast. I was wondering if you all knew of any good reference books or online classes that specifically address writing for Online Help. I've done some searching this morning, and I am having trouble. I don't see many books out there (they are either 20 years old, or, in the case of the Marc Achtelig books, are expensive with very few reviews....so I am hesitant to purchase). I found classes on technical writing, but those seem too broad. I found one class on writing online help through UC Berkeley Extension, but it isn't being offered right now.
Does anyone have any /recommendations that they could pass along to me? The person who previously wrote our online help has been gone for months, so I can't ask her about it. Thank you!