We created a course in Rise and then uploaded it to our LMS (Litmos) but are not able to track completion of the course by learner. Can anyone advise if they got this to work? If yes, how did you create your course outline in Rise to be able to track completion by module and overall course completion in Litmos when imported.
I would love an answer to this as well-we currently have created a separate "course" on our LMS where people type in their name as a way of acknowledging they've completed the actual Rise course.
I haven't seen an answer for this and I'm running into the same issue. We created a course in Rise, loaded it in Litmos, and had several test it. All got the required percentage or higher on the quiz yet everyone shows incomplete. What is the correct publishing settings in Rise to get Litmos to recognize completion (I've tried more than one now with the same result)?
Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime, if there's anything else I can do to help, please let me know!
Allison, thanks for the reply. Unfortunately, the course is too large to upload to SCORM Cloud with my free account (first thing I tried after I found the problem), but I did test it on another LMS and it works fine. Working with Litmos, we discovered that they have an issue with Rise courses published in SCORM 2004 format--but the workaround is to launch them in a separate window, so that's not too bad. We could also publish to older versions of SCORM but wanted the better item-level reporting available with 2004. They've filed a bug report and hopefully will address the issue at their end but might be interesting for your folks to take a look at that as well and perhaps jointly examine the issue? Might be no change at your end but our Litmos experience has been generally very positive and a partnership with them could be beneficial to many of your users on this up-and-coming LMS. Again, appreciate the help!
Hi Dave. I know its been a while since your post but I have experienced exactly the same issues. Tried publishing in SCORM 1.2 and then in AICC but both failed to report properly on a consistent basis. Have you found a solution to this issue yet?
"Working with Litmos, we discovered that they have an issue with Rise courses published in SCORM 2004 format--but the workaround is to launch them in a separate window, so that's not too bad."
Hi Stephanie. I have only experimented with Scorm 1.2 and Tincan. Both failed to report learner progress and assessment scores. I have not tried the workaround to launch in a separate window yet. The guys at Litmos are still trying to troubleshoot and provide me with a working solution. The one thing that was helpful was launching the course in an incognito/private window so that the when learners review the course, it does not mess with the progress they made previously.
Hello E-Learning Person! Sorry it's not working. Just in case this helps, Allison shared the following to help narrow down what may be causing the issue.
Allison LaMotte
Hi Dave,
I’m sorry that you’re having some trouble here.
Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime, if there's anything else I can do to help, please let me know!
11 Replies
I would love an answer to this as well-we currently have created a separate "course" on our LMS where people type in their name as a way of acknowledging they've completed the actual Rise course.
Hi, I have got this to work with storyline. I am getting the following information through from Litmos. Is this what you mean?
I haven't seen an answer for this and I'm running into the same issue. We created a course in Rise, loaded it in Litmos, and had several test it. All got the required percentage or higher on the quiz yet everyone shows incomplete. What is the correct publishing settings in Rise to get Litmos to recognize completion (I've tried more than one now with the same result)?
Hi Dave,
I’m sorry that you’re having some trouble here.
Did you try uploading your course to SCORM Cloud to see if you experience the same behavior?
That's what we generally recommend doing to determine whether the problem stems from the course or the LMS. Here's an article that walks you through how to do that.
If it works correctly on SCORM Cloud, then the problem is coming from the LMS and you'll need to talk to your provider.
If you see the same issue on SCORM Cloud, then the problem is likely coming from the course itself. If that's the case, please reach out to our support team.
In the meantime, if there's anything else I can do to help, please let me know!
Allison, thanks for the reply. Unfortunately, the course is too large to upload to SCORM Cloud with my free account (first thing I tried after I found the problem), but I did test it on another LMS and it works fine. Working with Litmos, we discovered that they have an issue with Rise courses published in SCORM 2004 format--but the workaround is to launch them in a separate window, so that's not too bad. We could also publish to older versions of SCORM but wanted the better item-level reporting available with 2004. They've filed a bug report and hopefully will address the issue at their end but might be interesting for your folks to take a look at that as well and perhaps jointly examine the issue? Might be no change at your end but our Litmos experience has been generally very positive and a partnership with them could be beneficial to many of your users on this up-and-coming LMS. Again, appreciate the help!
Hi Dave,
Sounds like it may be helpful if you reached out to our Support Team and shared this information with them. You can submit a case here.
In the meantime, if there's anything else I can do to help, please let me know!
Hi Dave. I know its been a while since your post but I have experienced exactly the same issues. Tried publishing in SCORM 1.2 and then in AICC but both failed to report properly on a consistent basis. Have you found a solution to this issue yet?
Hi Fred,
Dave included the following in his original post:
"Working with Litmos, we discovered that they have an issue with Rise courses published in SCORM 2004 format--but the workaround is to launch them in a separate window, so that's not too bad."
Does this work-around work with SCORM 1.2?
Hi Stephanie. I have only experimented with Scorm 1.2 and Tincan. Both failed to report learner progress and assessment scores. I have not tried the workaround to launch in a separate window yet. The guys at Litmos are still trying to troubleshoot and provide me with a working solution. The one thing that was helpful was launching the course in an incognito/private window so that the when learners review the course, it does not mess with the progress they made previously.
Any update on this? I'm having the same issue.
Hello E-Learning Person! Sorry it's not working. Just in case this helps, Allison shared the following to help narrow down what may be causing the issue.