I would prefer using the second person because the use of the pronoun 'you' will make me feel that the course is actually talking to me. Also, you can easily write sentences such as 'imagine you have just received a customer call.... I feel that using the second person actually helps the learner to instantly connect with the training module
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I would prefer using the second person because the use of the pronoun 'you' will make me feel that the course is actually talking to me. Also, you can easily write sentences such as 'imagine you have just received a customer call.... I feel that using the second person actually helps the learner to instantly connect with the training module
Hi, thank you!
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