Screenr saying "no user" for some people

I've filed a support ticket on this and posted in the Screenr forums (http://community.screenr.com/screenr/topics/why_does_my_account_say_user_does_not_exist_http_www_screenr_com_user_ravenfaust) but wanted to post here as well to express urgency in resolving the issue. It's been a known issue since the beginning of the year but hasn't yet been fixed.

Also, if anyone is looking for my tutorials, as an interim solution, I've placed them on my YouTube channel at http://www.youtube.com/user/slharnett/videos.

Thanks!

Stephanie

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