Slides do not work in browser

Hi Gabriella. Sorting out which browsers your learners are using can definitely be frustrating—especially when everyone's globally distributed! I can definitely feel your pain there. I think that getting everyone viewing content on the same browser would be ideal in your situation, just to reduce some variables when problems are reported. You may also want to encourage your users to make sure they're installing browsers updates, as well. It's amazing the difference a missed browser update can make.

While I can't really recommend a specific browser, you may find these system requirements helpful both for narrowing down a recommendation of your own and for troubleshooting your project. We've also got this handy project troubleshooting checklist you may want to reference for narrowing down reported issues.

I opened up your project file in Storyline 360 and found that it worked well for me in Preview. I also published it to Review 360 and viewed your project in Chrome without issue. 

Hi Trina,

Thank you for your reply!

I have further investigated the issue and what is happening basically is that the user needs to click outside the numeric entry field before clicking the Calculate/ Submit button in order to get the value to register in Internet Explorer and Edge. This is a known issue for Articulate, but used to be happening with mobiles/ Ipads not on PCs. The slides work fine in Chrome without the additional click.

Would you be able to help me resolve this issue?

Thank you in advance,
Gabriella

Hey Gabriella. I'm glad you were able to narrow this down. At this point, it sounds like the best bet is for our support team to take a closer look at your project file. I've gone ahead an opened up a support case on your behalf. You should see an email from us shortly!

That's great! Thank you, Trina!

Hi Gabriella,

I have great news to share!

We are no longer seeing this issue in our latest version of Storyline 360 (Build 3.73.29831.0). To make sure your software is up-to-date, please launch the Articulate 360 desktop app on your computer and select the Update button next to Storyline 360. I've included our step-by-step instructions here!