Thoughts on course updates?

Hello everyone!

I provide software training for my company, and for years we've created our training the most up-to-date version of that software. That software is going to receive a huge update, where the UI and many standard functions will work a bit differently. 

Since we have a number of business units and affiliated programs that may choose to use either the new update or the old version (whatever happened to you're all upgrading - get used to it, eh?), I was wondering if anyone had any tips on how to best make this content available?

Any thoughts are appreciated!

2 Replies
Allison Goldthorpe

Hi Bill,

Isn't it fun designing software training? For the situation you're describing, I would envision a project that branches at the beginning. Learners could select which version they're using, which you could use to direct them to a specific scene. If you want to do more complicated things, you could store that information in a variable and load different content based on the variable value.

That being said, it does depend on how much content you have. If the training is pretty in depth with a lot of media files, you might want learners to make the decision at the LMS level rather than in a course just for performance reasons.

Hope that helps!

Allison

Bob S

Hi Bill,

Allison has this right. I would think of this in terms of learner groups.

You have three learner groups...  Legacy users that stay legacy, Legacy users that are migrating to new versions, and 100% new users that will get the new version.

Create a solution for each, but remember to re-leverage existing content wherever you can.

  • Legacy to Legacy - You have this already. It will serve as refresher for that group and will be content fodder for you to draw from for other two
  • Legacy to New - Here you want to take a "what's new" approach. Don't reteach everything (but make it available as option).  Focus on the differences and moving from how they used to do it to how they will now.  Remember, for this group you can take shortcuts and make assumptions.... just spell those out in the beginning so it's clear.
  • New user to New - Here you will  have to build another ground-up course (but remember to reuse what you can from Legacy materials!).

Depending on how complex your software and resulting courseware is, I might use the LMS to assign the learners rather than one giant course.  Just be SUPER CLEAR in the descriptions and/or enrollments as to who is getting what course and why.

Hope this helps!

Bob