Tips to make Customer Service Training more Interactive?
The purpose is to make interactive and meaningful. A module that can add to their knowledge through activity based learning
I want to add some short activities for the following topics:
1. Tone of Voice - For this I am planning to add audio clips of good and a bad call. After listening, the audience will see a list of things that went well or could be improved for the calls. They can select from these attributes based on their understanding of the good and bad points of the call
3. Active Listening – maybe a riddle?
4. Taking Ownership
5. Handling an Angry Customer
Would love to hear your suggestions for this